Commission Payment Direct Deposit/Check Timeline and Process

This guide outlines Redwood's Commissions/ACH Process

Commission/ACH Process

Redwood Commissions Department are processing commissions daily! Please allow 3 business days after the commission check/wire was received before your funds are deposited to your bank account.
You will receive one email for each side of the transaction. You will get 2 emails if you are representing both of the sellers/landlord and buyers/tenant. Included on the notice emails is a hyperlink that redirect to your invoice statement breaking down charges and credits/payments.
All the necessary documents must be turned in before Redwood Commissions Department can pay you. Please always contact the Processors by sending an email to (processing@c21redwood.com) or select the “Processing Team” in paperless pipeline Notes section if you have any upcoming closings to ensure that you are in compliance.
Commission notice emails will come from msg@transactionplan.com. Please add this to your address book to ensure the emails will not go directly to spam.
If you haven’t done so, sign up with direct deposit to take advantage of faster and more efficient process!
Your commission check will be mailed to your home address if you are not signed up with direct deposit.

Sample emails and timeline of commission notices:

1) Once we receive the commission check/wire for a property (cut off is at 3 PM), our staff will process the transaction the same day.

2) You will receive an “Upcoming Commission Notice” email the next morning around 10 AM (see email sample below). Go over the details and if any error is found, respond to the email directly so your questions are forwarded to commissions@c21redwood.com. It is important to respond by 12 PM same day to prevent any mistake on your commissions. If we made any corrections, another upcoming commission notice will be sent the following day with the correct information.

3) You will receive an ACH Deposit Notice next day after the commission notice email was received. This is also the same day that the funds should reflect in your bank account (possible delay due to financial institution’s banking schedule)

4) Recruiting bonus email will be sent after a transaction is closed for the recruited agent. The recruiter will receive an override/bonus email notice. Deposits should be reflected in your account by the following day.