Important Information: URLs and Department Contacts for Efficient Operations (Staff Only View)

This guide shows different url/ links for staff and agents along with descriptions on what the links are for. These are shorten links that will direct the user to different docusign forms.

The list below shows different url with descriptions on what the links are for (THESE ARE NOT EMAILS!):

achform.c21redwood.com – Agents can submit their ACH/Direct Deposit information for commission payments through this link.

ccform.c21redwood.com – This is for agents to submit their Credit Card Information for invoice/bill payments

emd.c21redwood.com – This will direct a purchasers/buyers to Payload (previously known as Earnestly) to submit their Earnest Money Deposit via ACH/Bank Deposit.

emdrefund.c21redwood.com – When a contract is released, the buyer/purchaser has to option to be refunded by ACH/ Direct Deposit. They just need to fill out the docusign form from this link. Only the buyer/purchaser listed on the Contract and Release can fill out the EMD refund form.

refundbyach.c21redwood.com – This can be filled out by other Brokers to receive Referral payments from a closed transaction or Tenant Broker payments and Balance to Landlord/Property Management payments for Rental transactions.

agentupdate.c21redwood.com – This can be used by ASM/ EVP for submitting updates about the agents such as compensation changes, Graduation from Ascend, submitting agent bio, transferring to Sequoia, etc. (this is for staff only, do not share to agents)

newagentsubmission.c21redwood.com – EVP/MPM must submit the executed New Hire Package to this link before the agent can be set up with systems.

agentbio.c21redwood.com – Agents can use this link to request changes to their bio/profile in dash/21online/century21.com/Moxi.

https://forms.monday.com/forms/f7059fd2284e6823d75cc4545c0e8b91?r=use1 – Use this link to submit Marketing Requests.

Agent Website URL Redirect Request – Use this link to tell us where to forward your current domain if you are using Rechat or Moxiworks.

Department Emails to Know

1. Processing@c21redwood.com
   • If an agents has questions or need assistance with transactions and paperless files
2. Commissions@c21redwood.com
   • If an agent has questions about commission payments, 1099, agent billing
3. Support@c21redwood.com
   • Send an email to Support for any tech related, facility, Field issues that are not covered anywhere else on this guide
4. Marketing@c21redwood.com
   • Send marketing’s related questions to marketing@c21redwood.com when you have a marketing question you cannot answer
5. Licenses@c21redwood.com
   • If you have any questions or need to send an update regarding your license status, contact this email
6. info@sequoiareferrals.com
   • If you have any questions or need to submit a Sequoia Referral Agreement, use this email
7. Paperwork Submission Email Per Office
   • This is the email agents use to send in paperwork. It goes straight to Paperless Pipeline so our processors can process the paperwork accordingly
8. AP@c21redwood.com
   • Accounts Payable. Send all office invoiced to this email address
9. Receipts@c21redwood.com
   • Send an email to receipts@c21redwood.com with the receipt attached when you use your company credit card
10. Agentbilling@c21redwood.com
    • If an agent has a question about how they were billed please use the email address above.