RealScout - Staff Training 1.5.24

Training Overview: During the RealScout training led by Bart Marcioni, VP of brokerage relationships, the staff received an in-depth overview of the platform’s capabilities. Bart, drawing from his extensive real estate background, highlighted RealScout’s origins as a tool created by agents for agents. He presented a structured agenda, focusing on understanding RealScout’s value proposition, demoing its features, and emphasizing the Engagement Loop strategy for nurturing client relationships.

Important Info:


AGENT ACCOUNTS

Member Success Coaches are available via email & phone from 9:00 AM to 5:00 PM Pacific Time, Monday-Friday::

Web: support.realscout.com

Email: support@realscout.com

Phone: (650) 397-6500

Our support response time is generally within one business day, but most times, it’s within a few hours.

BROKERAGE ACCOUNT

Your main point of contact for our overall relationship will be Erika Cappa, Director of Brokerage Relationships: erika@realscout.com.

For questions about using your brokerage account, please email our Brokerage Relationships Team at brokersupport@realscout.com.

Here are some examples of brokerage/administrative-level communications:

  • Technical issue escalations
  • Administrative tasks, such as managing users
  • Questions regarding your contract
  • Billing questions/issues
  • Technical integrations
  • Setting up RealScout search for your brokerage
  • Enabling our optional feature called “Brokerage Exclusives” – ask for details

Remember, you can manage your brokerage account using your Manager Tools dashboard.

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