Redwood Standby Squad


We’ve got your business covered when you can’t be there!


The Redwood Standby Squad is a network of licensed Redwood agents who support one another with open houses, showings, inspections, settlements, and more. This collaborative approach ensures clients continue to receive excellent service — even when their primary agent is unavailable — while also providing participating agents with opportunities to gain experience and earn additional income.

1. How to Join or Opt Out

Agents can opt in or out of the Redwood Standby Squad at any time by completing the official sign-up form: Standby Squad Sign-Up Form

Once enrolled, your email will be added to the Standby Squad distribution list: redwoodstandbysquad@c21redwood.com

2. How to Send Coverage Requests

Any Redwood agent may use the Standby Squad distribution list to request help directly from participating Standby Squad members. Send requests to: redwoodstandbysquad@c21redwood.com

Please note: 

  • Office-wide distribution lists (e.g., arlington@c21redwood.com, stafford@c21redwood.com, fredericksburg@c21redwood.com) will be restricted starting on September 2, 2025. Only Redwood staff members are authorized to send messages to these addresses.
  • For general inquiries such as seeking recommendations or advice, please use your Redwood Office Facebook group or the Ask the Experts – Facebook page. If you have any questions about these changes, please reach out to your ASM or EVP.

Best Practice: When requesting Standby Squad support, send the email to yourself (or your ASM) and BCC redwoodstandbysquad@c21redwood.com to avoid reply-all chains and minimize inbox clutter.

3. Coverage Guidelines & Suggested Compensation

Open House Coverage Suggestions:

  • Provide a sign-in sheet for attendees
  • Place at least three directional/open house signs
  • Promote the event on social media, when appropriate

  • Share attendee feedback with the listing agent within 24 hours

    Suggested Compensation: $50 flat rate

Buyer Showing Assistance:

  • Remain positive and professional at all times
  • Avoid negative comments about homes or neighborhoods

  • Share timely feedback with both the requesting and listing agents, as appropriate

    Suggested Compensation: $50 for the first hour, $25 for each additional hour (per day)

Buyer Purchase Bonus:

If a buyer shown by a Standby Squad agent later purchases a home, the referring agent is encouraged to offer a thank-you bonus.

Suggested Bonus Range: $200–$500, depending on level of involvement

Home Inspection Coverage

  • Be present for the full inspection

  • Communicate any updates or issues to the requesting agent

    Suggested Compensation: $100 for the first two hours, $25 for each additional hour

Settlement Coverage

  • Confirm instructions with the referring agent in advance

  • Arrive early and maintain professionalism throughout

    Suggested Compensation: $25 flat rate

4. Payment & Accountability

  • All payment terms must be agreed upon in writing before services are provided
  • Payment must be made within 48 hours of service completion
  • Disputes regarding compensation or service quality are the sole responsibility of the agents involved and must be handled directly
  • CENTURY 21 Redwood Realty is not a party to these peer-to-peer agreements and assumes no liability for payments, performance, or agent disputes
  • Redwood will not provide income or expense reporting for these transactions

5. Professional Standards

All Redwood Standby Squad participants are expected to conduct themselves with professionalism, respect, and integrity at all times. Standby Squad participation is a privilege that supports a culture of collaboration and mutual support.

Redwood reserves the right to review and address repeated complaints or unprofessional conduct involving Standby Squad members. This may include removal from the program if deemed necessary.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.