Agent Billing and Invoice Payment Procedure

This guide provides an overview of the billing and payment process for agent invoices and dues, including options to pay via commission deduction, check, or credit card. A list of common charges (e.g., E&O, DocuSign) is included at the end.

It also covers the non-production fee effective November 1, 2022, which applies to agents who have not closed at least 1 sale or 4 rentals in the past 12 months with CENTURY 21 Redwood Realty.

Upon joining Redwood, agents are informed of standard recurring charges outlined in the Company Policy Manual and provided a credit card authorization form as part of their onboarding. Any unpaid charges older than 90 days will be automatically billed to the card on file. To update payment information, agents can complete a new form at ccform.c21redwood.com.

Different items charged on the agent’s billing statement:

1. AGENT PROTECTION + CYBER SECURITY PROGRAM
   • Enhanced E+O Insurance Policy: Low $2500 deductible for agent claims and the occurrence limit is $2,000,000 (CLICK HERE to see the guide with the Certificate of Insurance)
   • Secure email, meetings, document storage + more through Google Workspace!
   • New rate = $585/year (billed in May $292.50 and Oct $292.50)
   • Agents will see a line item on their invoices called “E and O/ Agent Protection Program”
2. $100 Monthly-Non Production Fee:
   • In the event that the Salesperson does not close any sales or 4 rental transactions in the past twelve months with CENTURY 21 Redwood Realty, he/she will be charged $100 monthly non – production fee.
3. Docusign – $130 yearly billed around April (by subscription only)
4. Print/ Copier Charges – $0.12 per color page and $0.02 per black & white page billed quarterly  (If an agent exceeds the 300 Black/White prints/copies and 300 color prints/copies allotment.)
5. Transaction Concierge Services – Active Listing Services
6. Google Workspace – $18/month for unlimited storage
7. ReChat – $30/month (CRM add-on service. See Getting Started with ReChat for more information.)
8. Follow Up Boss – $20/month (CRM add-on service. See Getting Started with Follow Up Boss for more information.)
9. Luxury Presence – $15/month (Website add-on service. See Getting Started with Luxury Presence for more information.)

Billing Statement

A Billing Statement is sent to every agent by the 15th of each month. The campaign email sample is below:

If an agent has an upcoming commission, any balance owed to the company will be applied as a “bill deduct”. The bill deduction will show on the commission notice emails that the agent will receive after a transaction is processed.

If an agent doesn’t have any upcoming commission, the agent can pay the balance due by check or by credit card.

• To pay by check, make the check payable to Century 21 Redwood Realty then drop off to any of our offices.
• To pay by credit card, the agent can sign up for auto charge by the 1st of each month. Fill out the credit card authorization form by going to ccform.c21redwood.com
• Another option to pay by credit card is to go directly to Darwin Cloud (see details below):

1. Log into Darwin Cloud (https://darwin.cloud/login). Click on Tools Tab.
2. Click on Credit Card / ACH.
3. Click on Pay Now button next to the balance due.
4. There will be a pop-up window that will show the breakdown of your balance and the card information if you already have one on file.
5. To Enter/Edit Credit Card information, (please note that we are accepting Visa, Mastercard, and Discover credit cards only) click on the link under the pay by credit card button.
6. Fill in all the required card details.
7. Once the credit card information is entered, click the “Pay” button at the bottom.

Please reach out to your ASM/ EVP if you have any additional questions.