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E&O / Agent Protection Program: Coverage & Claim Reporting
Redwood’s Agent Protection Program includes Errors & Omissions (E&O) coverage designed to provide protection for covered claims arising from professional real estate activities.
What is Covered Under the E&O Policy?
Below are some of the features, but not limited to, that are covered under Redwood’s comprehensive E&O Policy:
- $2,500 deductible for agent claims (agent is responsible for the deductible)
- $2,000,000 occurrence limit
- Full policy limits for bodily injury/property damage
- $100,000 limits for damage, environmental, mold, fair housing discrimination, lockbox, and open house claims
- First-dollar coverage for disciplinary proceedings
- Defense coverage
- Broad agent-owned coverage
- $250,000 coverage for construction/development
- Mutual choice of counsel
Coverage is subject to the terms, conditions, exclusions, limits, and other provisions of the applicable E&O policy.
When Do We Bill Agents for the Agent Protection Program (E&O)?
The annual E&O/Agent Protection Plan is billed in two installments:
- First billing: May 15
- Second billing: October 15
How Do I Get a Copy of the Certificate of Insurance?
A copy of the current Certificate of Insurance (COI) is available below and can also be found under the Resources section of this guide.
E&O COI 09.2026 through 09.2027
How Can I Pay My Agent Protection Plan Invoice?
Refer to the Agent Billing and Invoice Payment Procedure for instructions on how to pay your Agent Protection Plan invoice.
When Should I Report an E&O Claim or Potential Claim?
Report claims and potential claims as soon as you become aware of them. Do not wait until a lawsuit is filed or until you are certain that a claim will be made.
You should report matters including:
- Actual lawsuits — Any lawsuit naming you, another agent, or the brokerage.
- Demands — Written or verbal demands for money or corrective action.
- Threats of a claim — Any threat that a claim or lawsuit may be brought against you or the brokerage.
- Regulatory complaints — Disciplinary proceedings, commission complaints, or complaints filed with another regulatory body.
- Potential claims — Anything you know about that could reasonably be expected to result in a claim.
When in Doubt, Report Early
Do not assume that a situation is too minor to report or wait to see whether it develops into a formal claim.
Prior knowledge is a significant reason for E&O claim denials—when an insured knew about a claim or potential claim but did not report it in time. Agents should err on the side of caution and report concerns early.
For additional guidance on what should be reported and best practices for protecting yourself, your clients, and your transactions, refer to the Cybersecurity, Wire Fraud, AI & E&O Best Practices guide.
What Should I Do If I Have a Potential Claim?
If you become aware of a claim or potential claim:
- Report it promptly. Notify your office EVP or Principal Broker (Click here to learn the Principal Broker for each state) as soon as possible and preserve relevant emails, messages, documents, and other information related to the incident.
- Preserve all related documentation, including emails, text messages, contracts, and other communications.
- Do not delete or alter relevant records.
- Do not delay reporting while trying to determine whether the matter will become a claim.
Related Training
For additional guidance on cybersecurity, wire fraud, AI, and E&O reporting, refer to the Cybersecurity, Wire Fraud, AI & E&O Best Practices guide.
This guide includes important information on:
- Recognizing and preventing cybersecurity threats
- Protecting client information and PII
- Preventing wire fraud
- Safely using AI tools with client and transaction information
- Understanding E&O claims and potential claims
- When and why to report a potential E&O claim
Please contact your ASM/EVP if you have any questions.