Printing Policy (Effective February 2026)

The new printing policy, effective February 1, 2026, grants agents a quarterly print allotment, with overages billed, specifies costs for exceeding the allotment, and highlights free scanning; unused allotments do not carry over.

New Policy

Effective February 1, 2026, the new printing policy is as follows:

• All agents will receive a quarterly print allotment and will only be billed for prints/copies that exceed this allotment.
• The quarterly allotment includes:
  • Unlimited black & white prints/copies
  • 500 color prints/copies
• Color print overages are billed quarterly at $0.12 per page.

Example:

If an agent prints 515 color pages and 400 black & white pages in a quarter:

• The agent will be billed for 15 color pages only (black & white pages are free).

Calculation:

15 color pages × $0.12 = $1.80

Total amount billed to the agent: $1.80

How can I print, make copies, or scan?

Printing will need to be through Infinity Cloud but making copies will be the same as before – through Papercut (entering a code on the printer)

See the guides below on how to print, make copies, and scan:

How to Download Print Drivers Through Infinity Cloud? – This guide will walk you through logging in to your Infinity Cloud Self-Service portal (agent account), setting up your account, downloading print drivers, and printing.

How do I Print, Copy and Scan using the Office Printer? – This guide will walk you through on how to print, make copies, and scan.

How can I track my printing usage?

You can track your printing usage through the Self- Serve Portal of Infinity cloud. Please note  that since copying is still through Papercut, the usage for copies will not show on the Self-Serve Portal of Infinity cloud.

To track your printing usage, log into your Self-Service Portal on Infinity Cloud and select the Statistics tab from the left-side menu

Can unused printer allotment be carried over to the next quarter?

No, the printer allotment resets quarterly; unused prints do not carry over.

Can I transfer to another agent if I have not used the allotment during the quarter?

No. The allotment is specific to each agent and is tracked per user account. As such, it isn’t transferable to other agents.