.png)
Reston Office Manual
This guide will provide information about the Reston Office.
Office Address
11730 Plaza America Drive, Suite #130
Reston, VA 20190
EVP Contact Information
Name: Jim Phillips
Email: jimphillips@c21redwood.com
Extension: 3803
ASM Contact Information
Name: Catriona Gogan
Email: catriona@c21redwood.com
MPM Contact Information
Name: Sunny Hammerly
Email: sunny.hammerly@c21redwood.com
Extension: 3600
Office Info
Office Hours: 9:00 am – 5:00 pm
Office Phone Number: (571) 252-8526
Office Address: 11730 Plaza America Drive, Suite #130, Reston, VA 20190
Office License Number: 0226027768
Office Bright Code: RDWG8
Maintenance Building Contact: Kisha Merriweather
Number: (703) 904-1844 (office)
Number: (703) 904-3992 (Front)
Suite Access: Redwood Fob
Preferred Partners: Highland Title & Atlantic Coast Mortgage
Highland Title Contact for Attorney questions:
Mike McFarlane
mmcfarlane@highlandtitle.com
703 850-1964
Highland Title Contact:
Don Kipps (dkipps@highlandtitle.com) & Lisa Goldman (lgoldman@highlandtitle.com)
ACM Loan Officer – view this guide: ACM Office Coverage
ACM Marketing Compliance & Time Tracking: Here
Principal Broker Contact Information: Firm, Branch, and Broker Licenses for Each State
Service Contact Information
Tech-Related Issues: Email support@c21redwood.com with any tech-related issues you are having
Maintenance Contact: Kisha Merriweather (703) 904-1844 (office)
Kisha is the property manager for the building. Any issues with building-related problems will go to her first.
Handyman: Email support@c21redwood.com with any office maintenance you need.
Cleaning Service: Kisha Merriweather (703) 904-1844 (office). The building takes care of cleaning the office.
Coffee Service: Java
Phone Contact: Comstar
If your office is having phone issues please place a ticket with support@c21redwood.com
Copier Contact: Centric Business
Office Supply Vendor: OfficeMax
You will be provided a username and password when you start with Redwood
Branded Century 21 Supplies: XpressDocs in 21Online
Security System: Sonitrol
Email: SonitrolDataServices@securitas.com Send an email to this email address when trying to activate a fob.
Department Emails to Know: Click here to see the guide for the frequently used URLs or department emails with descriptions.
Cold Brew Contact Information
What to do when your office gets a new agent
Document outlining what to do when you get a new agent in your office
Follow the steps on this guide: Experienced Agent Orientation
Daily Closing & Opening Checklist
Daily Closing & Opening Checklist
Monthly, Quarterly & Yearly Checklist
Monthly, Quarterly & Yearly Checklist
Printers
IP Address for Printer: 192.168.27.230
Model of Printer: BP-70c31
ID Code: 88244
How to add Print Drivers
Support Guide on How to add Print Drivers