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Fairfax Office Manual
This guide will provide information about the Fairfax Office.
Office Address
10300 Eaton Place, Suite 150
Fairfax, VA 22030
EVP Contact Information
Name: Jim Phillips
Email: jimphillips@c21redwood.com
Mobile Number: (703) 626-8441
Direct Number: (703) 359-7800
Extension: 3803
ASM Contact Information
Name: Catriona Gogan
Email: catriona@c21redwood.com
Office Number: (703) 359-7800
Extension: 3802
MPM Contact Information
Name: Sunny Hammerly
Email: sunny.hammerly@c21redwood.com
Office Number: (703) 663-6797
Extension: 3600
Office Info
Office Hours: 9:00 am – 5:00 pm
Office Phone Number: (703) 359-7800
Office Address: 10300 Eaton Place, Suite 150, Fairfax, VA 22030
Office License Number: 0226026628
Office Bright Code: RDWG7
Misc. Items: City of Fairfax Business License Renewal happens in January of each year. Send to Redwood Accounting Department.
Maintenance Building Contact: Property Manager- Dyala Seward
Number: (202) 646-0391 (Main)
Number: (301) 633-2275 (Direct)
Email: dseward@polingerco.com
Main Building Access: Building Datawatch Card; Have inventory in office but if extra needed, contact Dyala Seward. Datawatch cards are only required for access to the building after hours.
Eaton Place FRONT/SIDE Building DOORs are open:
7:00am – 6:30pm M-F
7:00am – 1:00pm SAT
*ALL MAIN BUILDING EXTERIOR DOORS ARE LOCKED ON SUNDAY*
Suite Access: Redwood Fob
Preferred Partners: Highland Title & Atlantic Coast Mortgage
Highland Title Contact for Attorney questions:
Mike McFarlane
mmcfarlane@highlandtitle.com
703 850-1964
Highland Title Contact:
Scott Mozingo
smozingo@highlandtitle.com
ACM Loan Officer – view this guide: ACM Office Coverage
ACM Marketing Compliance & Time Tracking: Here
Principal Broker Contact Information: Firm, Branch, and Broker Licenses for Each State
Service Contact Information
Tech-Related Issues: Email support@c21redwood.com with any tech-related issues.
Maintenance Contact: Dyala Seward <dseward@polingerco.com>
Dyala Seward is the property manager for the building. Any issues with building-related problems go to her first.
Handyman: Email support@c21redwood.com if you have any office related issues that need to be fixed.
Cleaning Service: Office Cleaning Service included in our Suite contract. Contact <dseward@polingerco.com> for any issues.
Coffee Service: Fairfax Office has a monthly allowance of Coffee/Tea though the rental of our Water filter system with WaterLogic. Jil Kruelle in Redwood Accounting has a recurring order set up for us jill.k@c21redwood.com I supplement this with regular coffee orders through Walmart or Costco as needed.
Phone Contact: Comstar
If your office is having phone issues please place a ticket with support@c21redwood.com
Kitchen Water Filter System: Water Logic USS Asset Number: C82165
Customer Service Number: 1-888-826-6537 WaterLogicusa.com
Kitchen Keurig System: Water Logic USS Asset Number: C82163
Customer Service Number: 1-888-826-6537 WaterLogicusa.com
Recycle K-Cup: K.Cycle – order recycle boxes on website https://keurigkcycle.com/
https://www.groundstogrowon.com/keurig/home.html
Copier Contact: Centric Business. Copier Contact: Centric Business 1-877-902-7999
Office Supply Vendor: Office Supply Vendor: OfficeMax: You will be provided a username and password when you start with Redwood
Branded Century 21 Supplies: XpressDocs in 21Online
Security System: Sonitrol 866-350-6257 (opt. 3 if need immediate help) Email: SonitrolDataServices@securitas.com Send an email to this email address to activate/deactivate a fob.
Order New Office Fobs: STANLEY Convergent Security Kelly Benford, Service Coordinator <Kelly.Benford@sbdinc.com>
Email: SonitrolDataServices@securitas.com Send an email to this email address to activate a fob.
Order New Office Fobs: STANLEY Convergent Security <Kimberly.Baird@sbdinc.com> 571-642-6124; www.stanleysecurity.com
Department Emails to Know:
Click here to see the guide for the frequently used URLs or department emails with descriptions.
What to do when your office gets a new agent
Document outlining what to do when you get a new agent in your office
Follow the steps on this guide: Experienced Agent Orientation
Daily Closing & Opening Checklist
Daily Closing & Opening Checklist
Monthly, Quarterly & Yearly Checklist
Monthly, Quarterly & Yearly Checklist
Printers
Fairfax Main: IP Address for Printer: 192.168.23.230
Model of Printer: Sharp BP-70c55
Equipment ID#: 88016
How to add Print Drivers
Support Guide on How to add Print Drivers