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Ashburn Office Manual
This guide will provide information about the Ashburn Office.
Ashburn Office Manual
44095 Pipeline Plaza, Suite 300
Ashburn, VA 20147
EVP Contact Information
Name: Kara Koonce
Email: kara@c21redwood.com
Phone: (202) 361-3859
ASM Contact Information
Name: Leigh Miller
Email: leigh@c21redwood.com
Phone: 703-258-7397
Extension: 1527
ASM Contact Information
Name: Valerie Soule
Email: valerie.soule@c21redwood.com
Phone: 571-252-8526
Extension: 2005
Office Info
Office Hours: 9:00 am – 5:00 pm
Office Phone Number: (703) 790-1850
Office Address: 44095 Pipeline Plaza, Suite 300, Ashburn, VA 20147
Office License Number: 0226024228
Office Bright Code: RDWG1
Maintenance Building Contact: Tina Kitto Email: kitto@keaneenterprises.com
Main Building Access: Building Fob; Need to get from Tina Kitto. Only need to use for building after-hours
Suite Access: Redwood Fob
Preferred Partners: Highland Title & Atlantic Coast Mortgage
Highland Title Contact for Attorney questions:
Mike McFarlane
mmcfarlane@highlandtitle.com
703 850-1964
Highland Title Contact:
John Slupe
John@highlandtitle.com
ACM Loan Officer – view this guide: ACM Office Coverage
ACM Marketing Compliance & Time Tracking: Here
Principal Broker Contact Information: Firm, Branch, and Broker Licenses for Each State
Service Contact Information
Tech-Related Issues: Email support@c21redwood.com for any tech-related issues.
Maintenance Contact: Tina Kitto Email: kitto@keaneenterprises.com
Tina is the property manager for the building. Any issues with building-related problems will go to her first.
Handyman: Email support@c21redwood.com if you have any office related issues that need to be fixed.
Cleaning Service: MaxiMaids twice a week (Wednesday and Friday) (additional cost for services outside what they’re doing now. Must be preapproved for additional services like carpet cleaning)
Contact Information: alejandragramajo@maximaids.com & info@maximaids.com or by phone (703) 941-4205
Coffee Service: Java
Phone Contact: Comstar
If your office is having phone issues please place a ticket with support@c21redwood.com
Copier Contact: Centric Business
Office Supply Vendor: OfficeMax
You will be provided a username and password when you start with Redwood
Branded Century 21 Supplies: XpressDocs in 21Online
Security System: Sonitrol
Email: SonitrolDataServices@securitas.com Send an email to this email address when trying to activate a fob.
Department Emails to Know:
Click here to see the guide for the frequently used URLs or department emails with descriptions.
Sonos System:
Username: ashburnsonos@c21redwood.com
Password: C21Redwood!
What to do when your office gets a new agent
Document outlining what to do when you get a new agent in your office
Follow the steps on this guide: Experienced Agent Orientation
Daily Closing & Opening Checklist
Daily Closing & Opening Checklist
Monthly, Quarterly & Yearly Checklist
Monthly, Quarterly & Yearly Checklist
Printers
IP Address for Printer: 192.168.0.230
Model of Printer: Sharp MX 4071
ID Code: 74091
How to add Print Drivers
Support Guide on How to add Print Drivers