Ashburn Office Manual

This guide will provide information about the Ashburn Office.

Office Address

44095 Pipeline Plaza, Suite 300

Ashburn, VA 20147

EVP Contact Information

Name: Danielle Dojcak

Email: danielle.dojcak@c21redwood.com

Direct Number: (540) 533-1279

ASM Contact Information

Name: Leigh Miller

Email: leigh@c21redwood.com

Phone: 703-258-7397

Extension: 1527

ASM Contact Information

Name: Valerie Soule

Email: valerie.soule@c21redwood.com

Phone: 571-252-8526

Extension: 2005

Office Info

Office Hours: 9:00 am – 5:00 pm

Office Phone Number: (703) 790-1850

Office Address: 44095 Pipeline Plaza, Suite 300, Ashburn, VA 20147

Office License Number: 0226024228

Office Bright Code: RDWG1

Maintenance Building Contact: Tina Kitto Email: tkitto@keaneenterprises.com

Main Building Access: Building Fob; Need to get from Tina Kitto. Only need to use for building after-hours

Suite Access: Redwood Fob

Preferred Partners: Highland Title & Atlantic Coast Mortgage

Highland Title Contact for Attorney questions:

Don Kipps

dkipps@highlandtitle.com

703 662-0503

Highland Title Contact:

John Slupe

john@highlandtitle.com

ACM Loan Officer – view this guide: ACM Office Coverage

ACM Marketing Compliance & Time Tracking: Here

Principal Broker Contact Information: Firm, Branch, and Broker Licenses for Each State

Service Contact Information

Tech-Related Issues: Email support@c21redwood.com for any tech-related issues.

Maintenance Contact: Tina Kitto Email: kitto@keaneenterprises.com

Tina is the property manager for the building. Any issues with building-related problems will go to her first.

Handyman: Email support@c21redwood.com if you have any office related issues that need to be fixed.

Cleaning Service: MaxiMaids twice a week (Wednesday and Friday) (additional cost for services outside what they’re doing now. Must be preapproved for additional services like carpet cleaning)

Contact Information: alejandragramajo@maximaids.com & info@maximaids.com or by phone (703) 941-4205

Coffee Service: Quench Water

Phone Contact: Comstar

If your office is having phone issues please place a ticket with support@c21redwood.com

Copier Contact: Centric Business

Office Supply Vendor: Walmart / Amazon

Branded Century 21 Supplies: XpressDocs in 21Online

Security System: Sonitrol

Email: SonitrolDataServices@securitas.com Send an email to this email address when trying to activate a fob.

Department Emails to Know:

Click here to see the guide for the frequently used URLs or department emails with descriptions.

Sonos System:

Username: ashburnsonos@c21redwood.com

Password: C21Redwood!

What to do when your office gets a new agent

Document outlining what to do when you get a new agent in your office

Follow the steps on this guide: Experienced Agent Orientation

Daily Closing & Opening Checklist

Monthly, Quarterly & Yearly Checklist

Printers

IP Address for Printer: 192.168.0.230

Model of Printer: Sharp MX 4071

ID Code: 74091

How to add Print Drivers

Support Guide on How to add Print Drivers